FAQ

Why was my order cancelled? There are several reasons why your order may have been cancelled: - The item(s) sold out. - There is a delay in replenishment for your item(s). - We are unable to verify your billing information

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account.

We understand how important your order is, so we aim to fulfill orders as quickly as possible. However, if you still want to cancel your order, you can email us at care@lotik.in.

I placed an order, but never received a confirmation email.